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21 changes: 14 additions & 7 deletions docs/2. Pre Onboarding/02. Gupshup Setup.md
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<tr>
<td><b>10 minutes read</b></td>
<td style={{ paddingLeft: '40px' }}><b>Level: Beginner </b></td>
<td style={{ paddingLeft: '40px' }}><b>Last Updated: January 2026</b></td>
<td style={{ paddingLeft: '40px' }}><b>Last Updated: April 2026</b></td>
</tr>
</table>
</h3>
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<img width="1465" height="796" alt="image" src="https://github.com/user-attachments/assets/6c3d71d0-c74d-430b-acb8-25aa740bcace" />


4. A verification mail will be sent on the updated email address. Please verify the link by logging into your email account.
4. A verification mail will be sent on the updated email address. Please verify the link by logging into your email account. When creating an account on Gupshup,the First Name and Last Name should be of an individual person, not the organization's. Enter the name of the person who is managing the account (e.g., the project/admin owner)

**Once verification is done. Please login using the credentials.**

![image](https://user-images.githubusercontent.com/130072273/233285404-8c040eef-9f71-4faf-8489-a8767fc29d3a.png)
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26. On the app name click on the `overview arrow` beside the app name(as shown in 1st screenshot), go to Webhooks and Enable all the message events (as shown in the below second screenshot).
Please note: There is no need to add a webhook URL manually—it will be generated automatically once the connection with Glific is completed.

<img width="1050" alt="image" src="https://github.com/user-attachments/assets/cb70dbb3-12e8-4ad8-9b9b-e09dee793ab8" />

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- Log in to your Gupshup account.

- Make a note of your App Name.
- Copy your App Name and keep it handy in a notepad then click on the overview arrow as shown in the below screenshot.

<img width="1050" alt="image" src="https://github.com/user-attachments/assets/cb70dbb3-12e8-4ad8-9b9b-e09dee793ab8" />

- Click on Settings and copy the APP ID and keep it handy in a notepad.

<img width="799" height="226" alt="image" src="https://github.com/user-attachments/assets/26d880ca-688a-46b3-b1e5-eb0e810e5f73" />

- Copy your API Key from the app settings.
- Scroll down to the same setting page and copy the API key and keep it handy in a notepad, if the API key is not visible, click on create API key and the API key will be created instantly.

**Update Details in Glific**

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- Open the Gupshup section.

- Enter your Gupshup App Name.
- Enter the Gupshup App Name (which was copied above and pasted in a notepad)

- Enter your Gupshup API Key.
- Enter the Gupshup API Key.

Note: You do not need to add the App ID. It will be generated automatically in Glific.
- Enter the APP ID

<img width="594" height="480" alt="image" src="https://github.com/user-attachments/assets/2bb32485-60ed-436a-9fa1-9c39e07a5c8e" />

- Click Save.

Once saved, your Gupshup account will be connected to Glific, and messages can start flowing through WhatsApp.

- Now click on Organization >> Go to Organization phone number >> Update the Chatbot number (can find it on Gupshup under app live status)

### FAQ

1. How to change my WhatsApp display name?
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