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gregdalzotto/README.md

Gregori Dalzotto

Solutions Architect · AI Engineer · IT Leader

I connect enterprise platforms, business-process automation, and applied AI —
turning operational complexity into intelligent systems that ship.

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🌎 The Big Picture

I work across the full vertical of a modern operation — from the ERP and data layer that runs the business, through the automations that remove manual work, up to the AI agents and products that customers actually touch.

flowchart LR
    A["🏢 Enterprise Core<br/>SAP Business One<br/>SQL Server · SAP HANA"] --> B["🔗 Integration &<br/>Process Automation<br/>APIs · ETL · workflows"]
    B --> C["🧠 Applied AI<br/>Autonomous agents · RAG<br/>WhatsApp agents"]
    C --> D["🌐 Products<br/>Web · Mobile<br/>Design Systems"]
    A -.->|business analysis| B
    B -.->|measurable outcomes| D
Loading

The thread that ties it together: I understand how a business actually runs, model its processes, and then engineer the systems — analytical, automated, and AI-native — that make it run better.

🇧🇷 Versão em português disponível no final desta página  ·  pular para PT-BR ↓


👋 About

I design and ship software end-to-end — from the data layer and enterprise integrations (SAP Business One, Salesforce, Zendesk, AWS, Azure) to AI-powered web and mobile products. My sweet spot is the seam where business logic, process automation, and applied AI meet.

I move fluidly between developer, engineer, architect, and IT leader — writing the code, shaping the system, owning the trade-offs, and aligning technology with business strategy.


🧭 Areas of Practice

🧠 AI Engineering — core focus

Autonomous agents and multi-agent orchestration · RAG and semantic retrieval · WhatsApp AI agents (conversational sales, support and operations) · tool-use and function calling · prompt engineering and evaluation · Anthropic Claude, OpenAI · vector stores and embeddings. Every product I ship today has AI woven into the core — not as a feature, but as the engine.

⚙️ Business Process Automation & Analysis

Process analysis — mapping, modeling and finding the bottlenecks in real operations · workflow automation across systems · ETL and data pipelines · event-driven integrations between ERP, CRM and customer channels · automating sales recovery, lead qualification and operational routines end-to-end. I translate "how the business works today" into automations that cut manual effort and produce measurable outcomes.

🏢 Enterprise Platforms — deep experience

SAP Business One — deep expertise: integrations, SDK/Service Layer, queries and reporting, ETL and data flows across business modules, running on both SQL Server and SAP HANA. Salesforce — Apex, Lightning Web Components, Flows, REST integrations, Sales Cloud and Service Cloud. Zendesk — support workflows, integrations and automation. Years bridging core business systems with modern web, mobile and AI products through robust integration layers.

🏛️ Solutions Architecture

System design across distributed services · event-driven and integration patterns · cloud-native on AWS and Azure · serverless and containerized workloads · observability, security and scalability trade-offs · API-first thinking (REST, GraphQL, webhooks).

🌐 Web & Mobile

Next.js · React · TypeScript strict · Node.js · mobile-first design · design systems and design tokens · accessibility (WCAG AA) · Drizzle / Prisma · PostgreSQL · PWA, push notifications, offline-first.

👥 IT Management & Leadership

Tech roadmaps and architecture governance · team mentoring · stakeholder alignment · vendor and platform decisions · cost and technical-debt management · translating business priorities into delivery plans.


🧰 Stack

Languages & Runtimes Python TypeScript JavaScript Node.js PHP C# SQL

AI & Data Anthropic OpenAI LangChain WhatsApp API PostgreSQL

Web & Mobile Next.js React TailwindCSS Drizzle

Enterprise & Automation SAP Business One SAP HANA SQL Server Salesforce Zendesk n8n

Cloud & DevOps AWS Azure Docker GitHub Actions


🔭 Currently exploring

Multi-agent orchestration patterns · agentic IDEs and AI-assisted engineering workflows · AI-native business automation · design systems driven by AI · edge inference and on-device LLMs · AI governance and evaluation at scale.


Open to architecture-level conversations, AI product builds, enterprise integrations, and process-automation projects.
gregori.d@gmail.com


🇧🇷 Versão em Português

Clique para expandir a versão em português

Arquiteto de Soluções · Engenheiro de IA · Líder de TI

Conecto plataformas corporativas, automação de processos de negócio e IA aplicada —
transformando complexidade operacional em sistemas inteligentes que entregam resultado.

🌎 A Visão Global

Atuo em toda a vertical de uma operação moderna — do ERP e da camada de dados que sustentam o negócio, passando pelas automações que eliminam trabalho manual, até os agentes de IA e produtos que o cliente final realmente usa.

flowchart LR
    A["🏢 Núcleo Corporativo<br/>SAP Business One<br/>SQL Server · SAP HANA"] --> B["🔗 Integração &<br/>Automação de Processos<br/>APIs · ETL · workflows"]
    B --> C["🧠 IA Aplicada<br/>Agentes autônomos · RAG<br/>Agentes WhatsApp"]
    C --> D["🌐 Produtos<br/>Web · Mobile<br/>Design Systems"]
    A -.->|análise de negócio| B
    B -.->|resultados mensuráveis| D
Loading

O fio que conecta tudo: entendo como o negócio realmente funciona, modelo os processos e então construo os sistemas — analíticos, automatizados e nativos de IA — que fazem tudo rodar melhor.

👋 Sobre

Projeto e entrego software de ponta a ponta — da camada de dados e das integrações corporativas (SAP Business One, Salesforce, Zendesk, AWS, Azure) até produtos web e mobile com IA. Meu ponto forte é a junção entre lógica de negócio, automação de processos e IA aplicada.

Transito com fluidez entre desenvolvedor, engenheiro, arquiteto e líder de TI — escrevendo o código, desenhando o sistema, assumindo os trade-offs e alinhando tecnologia à estratégia do negócio.

🧭 Áreas de Atuação

🧠 Engenharia de IA — foco principal Agentes autônomos e orquestração multi-agente · RAG e busca semântica · agentes de WhatsApp (vendas, suporte e operações conversacionais) · tool-use e function calling · engenharia e avaliação de prompts · Anthropic Claude, OpenAI · vector stores e embeddings.

⚙️ Automação e Análise de Processos de Negócio Análise de processos — mapeamento, modelagem e identificação de gargalos em operações reais · automação de workflows entre sistemas · ETL e pipelines de dados · integrações orientadas a eventos entre ERP, CRM e canais de atendimento · automação de recuperação de vendas, qualificação de leads e rotinas operacionais ponta a ponta.

🏢 Plataformas Corporativas — experiência profunda SAP Business One — expertise profunda: integrações, SDK/Service Layer, queries e relatórios, ETL e fluxos de dados entre módulos, rodando tanto em SQL Server quanto em SAP HANA. Salesforce — Apex, Lightning Web Components, Flows, integrações REST, Sales Cloud e Service Cloud. Zendesk — workflows de atendimento, integrações e automação.

🏛️ Arquitetura de Soluções Design de sistemas distribuídos · padrões de integração e orientação a eventos · cloud-native em AWS e Azure · cargas serverless e containerizadas · trade-offs de observabilidade, segurança e escala · pensamento API-first (REST, GraphQL, webhooks).

🌐 Web & Mobile Next.js · React · TypeScript strict · Node.js · design mobile-first · design systems e design tokens · acessibilidade (WCAG AA) · Drizzle / Prisma · PostgreSQL · PWA, push, offline-first.

👥 Gestão e Liderança de TI Roadmaps técnicos e governança de arquitetura · mentoria de time · alinhamento com stakeholders · decisões de fornecedores e plataformas · gestão de custos e dívida técnica · tradução de prioridades de negócio em planos de entrega.

Aberto a conversas de arquitetura, construção de produtos com IA, integrações corporativas e projetos de automação de processos.
gregori.d@gmail.com

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