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[enterprise-4.14] OCPBUGS-52653 updated the tar code in step 3 and also added sentence in step 3 about unique cluster ID #92393

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Apr 21, 2025
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[enterprise-4.14] OCPBUGS-52653 updated the tar code in step 3 and also added sentence in step 3 about unique cluster ID #92393

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6 changes: 3 additions & 3 deletions modules/gathering-data-network-logs.adoc
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Expand Up @@ -22,12 +22,12 @@ $ oc adm must-gather -- gather_network_logs
====
By default, the `must-gather` tool collects the OVN `nbdb` and `sbdb` databases from all of the nodes in the cluster. Adding the `-- gather_network_logs` option to include additional logs that contain OVN-Kubernetes transactions for OVN `nbdb` database.
====
. Create a compressed file from the `must-gather` directory that was just created in your working directory. For example, on a computer that uses a Linux operating system, run the following command:
. Create a compressed file from the `must-gather` directory that was just created in your working directory. Make sure you provide the date and cluster ID for the unique must-gather data. For more information about how to find the cluster ID, see link:https://access.redhat.com/solutions/5280291[How to find the cluster-id or name on OpenShift cluster]. For example, on a computer that uses a Linux operating system, run the following command:
+
[source,terminal]
----
$ tar cvaf must-gather.tar.gz must-gather.local.472290403699006248 <1>
$ tar cvaf must-gather-`date +"%m-%d-%Y-%H-%M-%S"`-<cluster_id>.tar.gz <must_gather_local_dir><1>
----
<1> Replace `must-gather-local.472290403699006248` with the actual directory name.
<1> Replace `<must_gather_local_dir>` with the actual directory name.

. Attach the compressed file to your support case on the link:https://access.redhat.com/support/cases/#/case/list[the *Customer Support* page] of the Red Hat Customer Portal.
8 changes: 3 additions & 5 deletions modules/gathering-data-specific-features.adoc
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Expand Up @@ -380,15 +380,13 @@ $ oc adm must-gather \
<2> The must-gather image for KubeVirt

ifndef::openshift-origin[]
. Create a compressed file from the `must-gather` directory that was just created in your working directory. For example, on a computer that uses a Linux
operating system, run the following command:
. Create a compressed file from the `must-gather` directory that was just created in your working directory. Make sure you provide the date and cluster ID for the unique must-gather data. For more information about how to find the cluster ID, see link:https://access.redhat.com/solutions/5280291[How to find the cluster-id or name on OpenShift cluster]. For example, on a computer that uses a Linux operating system, run the following command:
+
[source,terminal]
----
$ tar cvaf must-gather.tar.gz must-gather.local.5421342344627712289/ <1>
$ tar cvaf must-gather-`date +"%m-%d-%Y-%H-%M-%S"`-<cluster_id>.tar.gz <must_gather_local_dir> <1>
----
<1> Make sure to replace `must-gather-local.5421342344627712289/` with the
actual directory name.
<1> Replace `<must_gather_local_dir>` with the actual directory name.

. Attach the compressed file to your support case on the link:https://access.redhat.com/support/cases/#/case/list[the *Customer Support* page] of the Red Hat Customer Portal.
endif::openshift-origin[]
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7 changes: 3 additions & 4 deletions modules/support-gather-data.adoc
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Expand Up @@ -58,14 +58,13 @@ Because this command picks a random control plane node by default, the pod might
Contact Red Hat Support for the recommended resources to gather.
====

. Create a compressed file from the `must-gather` directory that was just created in your working directory. For example, on a computer that uses a Linux
operating system, run the following command:
. Create a compressed file from the `must-gather` directory that was just created in your working directory. Make sure you provide the date and cluster ID for the unique must-gather data. For more information about how to find the cluster ID, see link:https://access.redhat.com/solutions/5280291[How to find the cluster-id or name on OpenShift cluster]. For example, on a computer that uses a Linux operating system, run the following command:
+
[source,terminal]
----
$ tar cvaf must-gather.tar.gz must-gather.local.5421342344627712289/ <1>
$ tar cvaf must-gather-`date +"%m-%d-%Y-%H-%M-%S"`-<cluster_id>.tar.gz <must_gather_local_dir> <1>
----
<1> Make sure to replace `must-gather-local.5421342344627712289/` with the actual directory name.
<1> Replace `<must_gather_local_dir>` with the actual directory name.

ifndef::openshift-origin[]
. Attach the compressed file to your support case on the link:https://access.redhat.com/support/cases/#/case/list[the *Customer Support* page] of the Red Hat Customer Portal.
Expand Down