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Batch-audience-compute-clarification #2534

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Feb 24, 2022
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2 changes: 1 addition & 1 deletion src/personas/audiences/account-audiences.md
Original file line number Diff line number Diff line change
@@ -100,7 +100,7 @@ For example, you may wish to create an audience which selects all admin-level us

## Known limitations of account-level audiences

- Unlike user-level audiences which are [computed in real time](/docs/personas/audiences#realtime-compute-vs-batch), account-level audiences are computed on an hourly, batched basis.
- Unlike user-level audiences, which are [computed in real time](/docs/personas/audiences#realtime-compute-vs-batch), account-level audiences are computed on a batched basis. Segment computes account-level audiences roughly every hour, but it's important to note that compute times can fluctuate based on the load on the system.
- Account-level audiences do not respect the `context.groupId` property on track calls. If users are associated with multiple accounts (through multiple group calls), the entire collection of a user’s events is considered when evaluating user-level event conditions (not just those events which are tagged with a matching `groupId`). This can lead to unexpected results where a user’s events triggered in the context of one account lead to another account incorrectly matching an account-level audience.
- The identity breakdown report (displayed in the audience builder for user-level audiences) is not available for account-level audiences.