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wilsonjonathan2788/README.md

Hi, I'm Jonathan Wilson 👋

About Me

Associate LLM Quality Analyst specializing in AI automation, quality assessment, and education technology. I combine a background in special education with technical expertise in AI platforms, low-code automation, and workflow optimization. Passionate about ensuring AI-powered solutions work reliably for the people who depend on them—especially educators.

🎓 Background

  • Master of Arts in Special Education - Liberty University
  • AI Automation Certificate - TripleTen (in progress)
  • Former Special Education Teacher at Virginia Institute of Autism
  • Built post-graduate classroom program from the ground up

💼 What I Do

  • LLM Quality Assessment: Evaluating AI outputs, prompt engineering, and feedback analysis
  • Workflow Automation: Designing scalable systems using Make, Zapier, n8n, and UiPath
  • Process Optimization: Identifying automation opportunities and implementing solutions
  • Education Technology: Bridging the gap between AI innovation and educator needs

🛠️ Technical Skills

AI & Automation:

  • Prompt Engineering (ChatGPT, Gemini)
  • LLM Output Evaluation & Testing
  • Workflow Automation (Make, Zapier, n8n)
  • RPA (UiPath)
  • AI Chatbot Development

Tools & Platforms:

  • Google Suite & Microsoft Office (Advanced Excel)
  • APIs & Webhooks
  • Process Mapping (Miro)
  • CRM Systems (HubSpot)
  • Data Analysis & Pattern Recognition

📂 Featured Projects

Check out my repositories below to see examples of:

  • Automated feedback analysis and triage systems
  • AI chatbot development and quality testing
  • RPA workflow automation
  • Weather-based business
  • AI Customer support workflow

Pinned Loading

  1. AI-Chatbot-in-Zapier AI-Chatbot-in-Zapier Public

    AI-powered hotel FAQ chatbot built in Zapier with prompt engineering to automate customer inquiries, reducing staff workload and improving response times.

  2. ai-customer-support-workflow ai-customer-support-workflow Public

    Process mapping and analysis using Miro to design an AI-ready customer support framework, identifying automation opportunities and integration points for improved efficiency.

  3. automated-feedback-analysis automated-feedback-analysis Public

    Automated workflow using Make and Google Gemini to collect, analyze, and categorize customer feedback in real-time, reducing manual analysis time and enabling data-driven insights.

  4. invoice-reporting-automation-uipath invoice-reporting-automation-uipath Public

    RPA workflow using UiPath to automate invoice data extraction and reporting, reducing manual processing time and enabling finance managers to focus on strategic tasks.

  5. weather-based-business-automation weather-based-business-automation Public

    Zapier workflow automating daily weather-based business decisions for product focus, staffing, and promotional messaging, saving time and streamlining operations.

  6. ai-assignment-management-automation ai-assignment-management-automation Public

    AI-powered assignment management system using Zapier and OpenAI to automate student communication, track submissions, and generate personalized follow-ups, saving teachers 100+ hours annually.