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Upgrade Uninstall
- The uninstaller will remove the code which fetches the metadata, and the tasks. It will leave the extensions, app, and data connections in place. If you are uninstalling OR upgrading and want the latest versions of the extensions used or the app, remove or rename the old resources.
In the event that the uninstaller fails to remove the Telemetry Dashboard from your system, you can follow the steps listed to remove the Telemetry Dashboard in its entirety.
Locate your Qlik Sense share folder. This will be the folder listed under 'Root folder' in the 'Service Cluster' settings in the QMC. Once you find this folder, navigate to it, and delete the 'TelemetryDashboard' folder that exists within it.
There are 5 assets that get created in the Qlik Sense environment that also need to be deleted.
- Data connection - EngineSettingsFolder
- Data connection - TelemetryMetadata
- Task - TelemetryDashboard-1-Generate-Metadata
- Task - TelemetryDashboard-2-Reload-Dashboard
- App - Telemetry Dashboard
note that if you delete the app first, it will in turn delete the associated reload task 'TelemetryDashboard-2-Reload-Dashboard'
There are 3 areas of the registry where you need to delete keys in order to fully remove the Telemetry Dashboard
- Computer\HKEY_CLASSES_ROOT\Installer\Products
Under Products, you'll need to find a key that is associated with 'TelemetryDashboard'. The list shouldn't be long, but you can use the search functionality. - Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
The key under Uninstall will be the same as above. You will need to find the ID associated to 'TelemetryDashboard' and remove the whole folder. - Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders
Under Folders, there will be MANY keys, only select the keys that have the path with your Qlik Sense share folder, followed by TelemetryDashboard. Example: //myMachine/share/TelemetryDashboard. There will be quite a few of these, select all of the individual keys and remove them.