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ankush
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Dec 15, 2025
helpdesk/api/agent_dashboard.py
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| todo = DocType("ToDo") | ||
| assigned_tickets = ( | ||
| frappe.qb.from_(todo) | ||
| .select(todo.reference_name) | ||
| .distinct() | ||
| .where(todo.reference_type == "HD Ticket") | ||
| .where(todo.allocated_to == frappe.session.user) | ||
| .where(todo.creation >= one_week_ago) | ||
| .run(as_dict=False) | ||
| ) | ||
| ticket_names = [row[0] for row in assigned_tickets] |
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We will get Cancelled todos as well
Codecov Report❌ Patch coverage is Additional details and impacted files@@ Coverage Diff @@
## develop #2796 +/- ##
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+ Coverage 51.21% 54.90% +3.68%
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Files 122 126 +4
Lines 5420 5972 +552
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+ Hits 2776 3279 +503
- Misses 2644 2693 +49 ☔ View full report in Codecov by Sentry. 🚀 New features to boost your workflow:
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Description
This PR introduces a dedicated Agent Dashboard (Home Page) designed to provide agents with a centralized view of their workload and performance metrics immediately upon logging in.
To improve the user experience, the dashboard is fully customizable, allowing agents to organize their workspace according to their specific needs.
Key Features
These are the available charts in the dashboard
Opencategory stateChangelog
HD Field Layoutdoctype to store user-specific dashboard layouts2025-12-04.17-06-37.mp4