Update Managing Gupshup Wallet Balance and Suspension.md

[Fawas003]

Fixed Broken Links

Summary by CodeRabbit

• Documentation
  • Added detailed step-by-step instructions for recharging wallet balance, including payment information entry and billing details.
  • Documented behavior when wallet balance reaches -$5, including error reporting by the system.
  • Clarified suspension policy for repeated errors and manual unsuspend process through the support team.

[coderabbitai]

Walkthrough

Documentation update adds detailed recharge instructions for Gupshup wallet, includes external reference link, and documents error handling behavior when wallet balance reaches -$5 with suspension policy and manual unsuspend workflow through Support Team.

Changes

Cohort / File(s)	Summary
FAQ Documentation Update docs/8. FAQ/Managing Gupshup Wallet Balance and Suspension.md	Replaces generic prompt with detailed "How to Recharge Gupshup Wallet Balance" section including step-by-step recharge process. Adds external reference link. Documents "balance is not present" error behavior at -$5 threshold. Documents suspension policy: repeated errors trigger suspension, no automatic unsuspend on recharge, manual Support Team process required for reinstatement.

Estimated code review effort

🎯 1 (Trivial) | ⏱️ ~5 minutes

• Documentation-only changes with straightforward content additions
• Single file affected with clear, sequential additions
• No code logic, configuration, or structural changes to evaluate

Possibly related issues

• Issue #496: Both target the same FAQ documentation page; this PR may address the broken link issue reported while adding comprehensive wallet management and suspension policy documentation.

Suggested reviewers

• mahajantejas

Poem

🐰 A wallet runs dry, the balance turns blue,
Now floppy-eared docs show exactly what's true—
Recharge with clear steps, understand the suspension dance,
Support will restore you when given the chance! ✨

Pre-merge checks and finishing touches

❌ Failed checks (1 inconclusive)

Check name	Status	Explanation	Resolution
Title check	❓ Inconclusive	The title is generic and vague. It only states that a file is being 'updated' without specifying what the substantive changes are (adding recharge instructions, documenting suspension policy, fixing broken links).	Provide a more specific title that conveys the main change, such as 'Add wallet recharge instructions and document suspension policy' or 'Fix broken links and add wallet management documentation'.

✅ Passed checks (1 passed)

Check name	Status	Explanation
Description Check	✅ Passed	Check skipped - CodeRabbit’s high-level summary is enabled.

✨ Finishing touches

🧪 Generate unit tests (beta)

• Create PR with unit tests
• Post copyable unit tests in a comment
• Commit unit tests in branch Managing-Gupshup-Wallet-Balance-and-Suspension

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[github-actions]

🚀 Deployed on https://deploy-preview-499--glific-docs.netlify.app

[coderabbitai]

Actionable comments posted: 1

Caution

Some comments are outside the diff and can’t be posted inline due to platform limitations.

⚠️ Outside diff range comments (1)

docs/8. FAQ/Managing Gupshup Wallet Balance and Suspension.md (1)

49-49: Fix typo: "wallent" should be "wallet".

-- Glific gets a **balance is not present** error from Gupshup as soon as the wallent balance for an Organization goes `-$5`.
+- Glific gets a **balance is not present** error from Gupshup as soon as the wallet balance for an Organization goes `-$5`.

📜 Review details

Configuration used: CodeRabbit UI

Review profile: CHILL

Plan: Pro

📥 Commits

Reviewing files that changed from the base of the PR and between a2bb52e and 95decd7.

📒 Files selected for processing (1)

• docs/8. FAQ/Managing Gupshup Wallet Balance and Suspension.md (1 hunks)

🔇 Additional comments (3)

docs/8. FAQ/Managing Gupshup Wallet Balance and Suspension.md (3)

38-42: Clear, actionable recharge instructions.

The step-by-step instructions are well-organized and helpful. The note about the minimum $10 recharge adds useful context.

---

47-49: Clarify error message descriptions.

Lines 47 and 49 appear to describe different error messages. Line 47 mentions "the wallet balance is low" error, while line 49 states Glific receives a "balance is not present" error from Gupshup. Please confirm which error message is actually returned by Gupshup when the balance reaches -$5, or clarify if these are two separate error conditions occurring at different thresholds.

---

44-44: Link verified and working correctly.

The Gupshup support article is accessible and contains the expected content about wallet and billing basics. No issues identified.

[coderabbitai]

⚠️ Potential issue | 🟡 Minor

Fix product name typo in heading.

Line 37 has "Gupshub" which should be "Gupshup" (missing 's'). This should match the product name used consistently throughout the document.

-#### How to Recharge Gupshub Wallet Balance
+#### How to Recharge Gupshup Wallet Balance

🤖 Prompt for AI Agents

In docs/8. FAQ/Managing Gupshup Wallet Balance and Suspension.md around line 37,
the heading contains a typo "Gupshub" instead of the correct product name
"Gupshup"; update the heading text to "How to Recharge Gupshup Wallet Balance"
so it matches the product name used elsewhere in the document and maintain
consistency.